| The WELL® is a Salon.com community | |
||
|
|
|||
| Home Learn About Conferences Member Pages Mail Store Services & Help Join Us |
|
||
| Home > Services & Help > Getting Started on The WELL | |||
|
Getting Started on The WELL |
||
|
Welcome to The WELL! Here are the answers to some questions you might have about logging in or getting started on The WELL. Questions:I can't log in!
Answers: I can't log in! If an "invalid password" error message appears when trying to log in to the Web site, the primary cause is that a) you really did type the password incorrectly, or b) you are typing your username incorrectly. Usernames must be typed in lowercase letters and cannot include any spaces. Your password, however, may include upper or lower case characters and is case-sensitive. Send email to helpdesk at well.com with your name and the WELL username you chose if you recall it. Or call us for assistance. I think I forgot my password. Now what? If your off-WELL email address on file with us is accurate, use this link to create a new password. If you have trouble changing your password, we can reset it over the phone. Call us at 415 645-9300 between 9am and 5pm Pacific Time (Monday - Friday). For security reasons, the staff is not able to look up a forgotten password. We can only reset it. It might be helpful to remember that when you chose your password you had to choose one that contained one or more non alpha-numeric characters, such as *(&%$#.,]{=+-_@!~>?/), etc., along with numbers and/or letters. Passwords are case-sensitive, so XYZ is not a match for xYz. How can I go to PicoSpan, Pine and my home directory? If you are a Complete plan member, you can use SSH to connect to the PicoSpan interface. Telnet, a much less secure program, will no longer connect to The WELL. Mac OSX has a built-in SSH program. To use it, launch the Terminal program and type: ssh username@well.com where your username replaces the word "username". If you don't have SSH, you can search the Web for SSH programs including free ones such as PuTTY. For more information see our SSH page. I can't open The WELL's secure login page with my browser, but there's no error page. If you are entering your username and password correctly but keep getting returned to the login page with no error message, then most likely you don't have cookies enabled in your Web browser. Cookies must be enabled and accepted. Your password is stored in the cookie so that each time you access a different page you don't have to retype the password. The cookies are not written to your hard drive nor are they used to track your movements on The WELL in any way. Can I use any Web browser with The WELL? You should be able to use any modern Web browser to read WELL conferences. The browser must understand CSS in order to display pages properly. * Microsoft Internet Explorer version 5.0 or higher (6.0 or higher recommended). On Mac OS X, version 5.2.3 is supported. * Firefox 1.0 or higher (1.5 or higher recommended) * Netscape 6.0 or higher (7.0 or higher recommended) * Safari 1.0 or higher (2.0 or higher recommended) Other recent browsers, such as recent releases of Opera and Camino, will likely work, but are not officially supported. Older browsers will work but the interface won't be pretty. If you have trouble, send an email to helpdesk at well.com and describe what you're seeing. Be sure to include the browser's version number. We will assist you with older-browser options, though we highly recommend upgrading. Where is the Help for Web Conferencing (Engaged Help)? If you have any questions about how to use the conferences, or what the various symbols and buttons do, click on the help button (a circle with a question mark inside) on the toolbar at the bottom of most pages while you are logged into conferencing. This takes you to the Guide to WELL Engaged. What are those symbols I see in Engaged?
My Complete account came with email. How can I set it up? You can use WELL Webmail or you can configure any POP (post office protocol) email program to retrieve your WELL mail. See Using WELL Email for more information about setting up your WELL email. I'm getting a "Relaying Denied-authenticate with POP first" error when trying to send email, what now? We recommend that you configure your mail program to use your ISP's outgoing mail server and The WELL's incoming mail server, to avoid authentication issues. The mail will not look any different to your recipient. However, if you wish you may use smtp.well.com to send your outgoing mail. You simply check mail first, so the WELL server knows you are not a spammer. Then wait a few seconds, and then send out any mail. Any time you check for new mail you are authenticated to send mail for 30 minutes. For more information see Using WELL Email. For Further Information... For information about The WELL or for WELL Customer Support, contact: WELL Helpdesk
email: helpdesk at well.com for more information about The WELL and WELL Customer Support. |
||
| Join Us |
|
Home |
Learn About |
Conferences |
Member Pages |
Mail |
Store |
Services & Help |
Join Us
|
Blue ice cube: The ice cube denotes a "frozen" topic, or in other words, a read-only topic. Sometimes frozen topics reference notes for a particular conference. Or they may have conversations which grew so long and unwieldly that they were continued in a new topic about the same subject.
Green chain links: This symbol indicates that the topic is "linked" or appears in two or more conferences.